Frequently Asked Questions
Building Knowledge for High-Performance Enclosures
What is the standard lead time for shipping high-performance membranes and tapes?
Most in-stock items, including Pro Clima membranes and Tescon Vana tapes, ship within 1-2 business days from our warehouses. Delivery times vary based on your location and the size of the order.
Do you offer technical support for calculating airtightness requirements?
Yes, our team of building scientists provides technical support and can assist with details regarding WUFI modeling, air barrier continuity, and selecting the right components for your specific climate zone.
Can I return unused rolls of membrane or flashing tape?
Unopened and undamaged products in their original packaging can be returned within 30 days of purchase, subject to a 15% restocking fee. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are your products compatible with standard US building codes?
Absolutely. Our product range is curated to meet or exceed North American building codes, specifically focusing on Passive House standards, high R-value assemblies, and vapor-intelligent moisture management.
How do I track my freight shipment for bulk orders?
Once your palletized order is picked up by the carrier, you will receive an automated email with the Bill of Lading (BOL) number and a tracking link to monitor the delivery progress.
What payment methods do you accept for professional contractors?
We accept all major credit cards, ACH transfers, and wire transfers. For frequent purchasers and large-scale projects, you may apply for commercial credit terms through our finance department.